How attentive are you to your customer’s journey? Have you ever considered all the different touch points your customers have throughout their journey with you? If you were to jot all these touch points down you might be surprised by the insight this could give you. It’s a real eye opener I’ve completed this exercise with several business owners recently. I also did it for myself! And it’s been quite an eye opener. Put your marketing hat on for a moment and take a look at all the different touch points there are. Think about the very first time they